A Manager's Guide to Better Feedback

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Here’s your ALIGN guide. You will get a separate email shortly with the full bundle and the links to all the files.

What happens next?

Step 1 — Choose your starting point

Everyone learns differently. Pick the path that suits you:

If you learn by doing, start with the 53-page Guide and Workbook. Read through the ALIGN steps, work the examples, and use the toolkit resources alongside each section as you go.

If you learn by watching and practising, start with the Online Module. Work through the 19 interactive phases and realistic workplace scenarios before picking up the toolkit.

Either way, you'll end up in the same place — ready to have the conversation.

Step 2 — Identify the conversation you've been avoiding

You know the one. Maybe it's one of these:

• The team member who consistently misses deadlines but always has a reason

• The colleague whose communication style is affecting the rest of the team

• The high performer who's started disengaging and you're not sure why

• The direct report who pushes back on every piece of feedback you give

• The person you've pulled up before — and nothing has changed

Pick one. That's where you start.

Step 3 — Open the Conversation Planner

This is your pre-conversation tool. It walks you through your core concern, the specific examples you'll use, the impact you'll name, and the outcome you're aiming for. Fill it in before you book the meeting.

Step 4 — Draft your opening with the Script Builder

The hardest part of any feedback conversation is the first 60 seconds. The Script Builder helps you write your Acknowledge and Lay Out steps in advance so you walk in clear, not scrambling.

Step 5 — Have the conversation, then debrief with the Reflective Leader Worksheet

After the conversation, use the worksheet to capture what went well, what you'd do differently, and what you committed to following up on. This is where the learning compounds.

Your bonus — the Conflict Intelligence Guide

If the conversation you're facing involves high emotion, defensiveness, or a breakdown in trust, read this first. It'll help you manage what comes up in the room before it derails the feedback.

Next step invitation

Want to move faster, with support?
If you’d like help applying this to your real context, navigating a current challenge, or building consistent leadership behaviours, we can do this together.

Options:

• 1:1 coaching for a focused, practical next step

• Leadership development if you want a more structured pathway.

  Not sure? Email us at hello@collabbway.com.au with the 'Next step' to better understand your development needs.