Privacy Policy

Last updated: November 2025

Our Commitment to Your Privacy

collabbWAY is committed to providing quality services to you. This policy outlines our ongoing obligations regarding how we collect, use, and protect your personal information.

We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles guide how we collect, store, and handle your information.

You can read more about the Australian Privacy Principles at the Office of the Australian Information Commissioner (OAIC).

What Personal Information We Collect

Personal information means information or an opinion that identifies you.
Examples include your:

• Name

• Email address

• Phone number

• Postal or billing address

• Organisation or role information

• Feedback, comments, or responses through our forms and surveys

We may collect this information when you:

• Contact us via email, phone, or our website

• Register for programs, workshops, or events

• Subscribe to our newsletter or resources

• Complete a survey or feedback form

• Interact with us on social media

• Visit our website (via cookies and analytics tools)

Why We Collect Personal Information

We collect your information primarily to deliver our leadership and organisational development services.
We may also use it to:

• Respond to enquiries and provide updates

• Share insights, newsletters, or invitations to programs

• Improve our content, services, and user experience

• Meet legal or contractual obligations

You can unsubscribe from our communications at any time by contacting us in writing or using the unsubscribe link in our emails.

Sensitive Information

Sensitive information (as defined in the Privacy Act) includes details about racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.

We will only use sensitive information:

• For the primary purpose, it was provided

• For a directly related secondary purpose

• With your consent; or

• Where required or authorised by law

Third-Party Sources

Where possible, we collect information directly from you.
At times, we may receive limited information through referrals, collaborators, or publicly available sources.
When this occurs, we’ll take reasonable steps to make sure you are aware of what has been shared with us.

Disclosure of Personal Information

We may disclose your information:

• To trusted third parties with your consent (for example, booking platforms or event partners); or

• Where required or authorised by law.

We never sell or trade your personal information.

Security of Your Information

We store personal information securely, using modern systems and safeguards to prevent misuse, loss, unauthorised access, modification, or disclosure.

When your information is no longer required, we take reasonable steps to destroy or permanently de-identify it.
Most records are securely retained for at least seven (7) years as required by law.

Access and Correction

You can request access to, or correction of, your personal information at any time.
Please get in touch with us in writing; we may need to verify your identity before releasing the details. We do not charge a fee for access requests, though a small administrative fee may apply for copies.

Keeping Your Information Up to Date

We do our best to ensure your information is accurate, complete, and current. If you notice any inaccuracies, please get in touch with us so we can update our records promptly.

Policy Updates

This Privacy Policy may be reviewed and updated from time to time.
The most current version will always be available on our website at www.collabbway.com.au.

Questions or Concerns

If you have any questions, concerns, or complaints about this policy or how we handle your personal information, please get in touch:

collabbWAY
📧 hello@collabbway.com.au
🌐 www.collabbway.com.au
📍 Geelong, Victoria, Australia