Relational Leadership & People-Centred Change
Privacy Matters
Your trust is essential. Here’s how we handle your personal information.
Privacy Policy
Last updated: November 2025
Our Commitment to Your Privacy
collabbWAY is committed to providing quality services to you. This policy outlines our ongoing obligations regarding how we collect, use, and protect your personal information.
We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles guide how we collect, store, and handle your information.
You can read more about the Australian Privacy Principles at the Office of the Australian Information Commissioner (OAIC).
What Personal Information We Collect
Personal information means information or an opinion that identifies you.
Examples include your:
Name
Email address
Phone number
Postal or billing address
Organisation or role information
Feedback, comments, or responses through our forms and surveys
We may collect this information when you:
Contact us via email, phone, or our website
Register for programs, workshops, or events
Subscribe to our newsletter or resources
Complete a survey or feedback form
Interact with us on social media
Visit our website (via cookies and analytics tools)
Why We Collect Personal Information
We collect your information primarily to deliver our leadership and organisational development services.
We may also use it to:
Respond to enquiries and provide updates
Share insights, newsletters, or invitations to programs
Improve our content, services, and user experience
Meet legal or contractual obligations
You can unsubscribe from our communications at any time by contacting us in writing or using the unsubscribe link in our emails.
Sensitive Information
Sensitive information (as defined in the Privacy Act) includes details about racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.
We will only use sensitive information:
For the primary purpose, it was provided
For a directly related secondary purpose
With your consent; or
Where required or authorised by law
Third-Party Sources
Where possible, we collect information directly from you.
At times, we may receive limited information through referrals, collaborators, or publicly available sources.
When this occurs, we’ll take reasonable steps to make sure you are aware of what has been shared with us.
Disclosure of Personal Information
We may disclose your information:
To trusted third parties with your consent (for example, booking platforms or event partners); or
Where required or authorised by law.
We never sell or trade your personal information.
Security of Your Information
We store personal information securely, using modern systems and safeguards to prevent misuse, loss, unauthorised access, modification, or disclosure.
When your information is no longer required, we take reasonable steps to destroy or permanently de-identify it.
Most records are securely retained for at least seven (7) years as required by law.
Access and Correction
You can request access to, or correction of, your personal information at any time.
Please get in touch with us in writing; we may need to verify your identity before releasing the details. We do not charge a fee for access requests, though a small administrative fee may apply for copies.
Keeping Your Information Up to Date
We do our best to ensure your information is accurate, complete, and current. If you notice any inaccuracies, please get in touch with us so we can update our records promptly.
Policy Updates
This Privacy Policy may be reviewed and updated from time to time.
The most current version will always be available on our website at www.collabbway.com.au.
Questions or Concerns
If you have any questions, concerns, or complaints about this policy or how we handle your personal information, please get in touch:
collabbWAY
📧 hello@collabbway.com.au
🌐 www.collabbway.com.au
📍 Geelong, Victoria, Australia
© 2025 collabbWAY. All rights reserved.


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