A different way to have difficult conversations with your people

Most feedback models tell you to 'stick to the facts' and remove emotion.
What are you left with? Conversations that feel clinical, awkward, or avoided altogether.

ALIGN is different.

It gives you structure and relational skills, so you can acknowledge people, read the moment, and hold clarity without damaging trust.

This is feedback that people can hear, respond to, and grow from.

You know the conversation you've been putting off. The one that keeps coming back to you at the end of the day. This bundle gives you the words, the structure, and the confidence to have it — today!

ALIGN Feedback Toolkit - Guide and Resources

Includes:

• The ALIGN Feedback Toolkit

  • 53-page ALIGN Guide and Workbook

  • Conversation Planner (PDF)

  • Reflective Question Prompts (PDF)

  • Courageous Conversation Script Builder (Word + PDF)

  • Reflective Leader Worksheet (Word + PDF)

  • Feedback Culture Checklist.

ALSO INCLUDED

• ALIGN Online Module

  • 19 interactive phases covering all five ALIGN steps (Acknowledge, Lay Out, Impact, Gain Agreement, Next Steps).

  • Realistic workplace scenarios with reflection and practice activities.

  • A 12-question knowledge + application quiz.

  • Self-paced, online, 90–120 minutes.

• A guide on Conflict Intelligence.

$65.00 AUD

Normally $79.00. On sale now for a limited time only.

More on The ALIGN Feedback Model

Why ALIGN Works

ALIGN is built on real leadership behaviour, not theory.

It reflects what we know about how people actually respond in conversations, especially under pressure, and aligns strongly with the everyday micro-skills leaders use to build trust, shift behaviour and stay steady in real moments .

You’re not just learning a model.
You’re learning how to show up as a leader in the moments that matter.

THE FEEDBACK GAP NO ONE NAMES

There’s a gap in how feedback is taught and how it actually plays out at work.

Most models focus on what to say.

Stick to facts. Be specific. Keep it neutral.

But they skip the part that actually determines whether feedback lands.

The human moments

• The pause before you start.

• The tone you use.

• What the other person is feeling.

• What you’re feeling and trying to manage.

• The history between you.

• The pressure in the room.

• This is the gap.

Because feedback doesn’t fail due to a lack of structure. It fails in the relational space between people. That’s where leaders hesitate.

That’s where conversations get softened, rushed, or avoided. That’s where defensiveness shows up. That’s where trust is either strengthened or quietly damaged, and most leaders are never taught how to work in that space.

So they default to:

• Avoiding the conversation

• Over-softening the message

• Delivering it too bluntly

• Or sticking so rigidly to a model that it feels unnatural.

ALIGN is designed for that gap. It doesn’t just give you steps. It builds your ability to read the moment, acknowledge the person, and stay steady while still being clear.

Because feedback isn’t just about delivering a message.

It’s about how you show up while you deliver it.

WHY THIS MODEL IS DIFFERENT

I'm Brooke, the Founder of collabbWAY.

Before working as a leadership consultant, I trained and worked in social work. That background shapes how I understand leadership, behaviour, and pressure in real workplaces.

Social work teaches you to:

• Read situations in context, not isolation

• Notice patterns before they escalate

• Understand behaviour without blame

• Respond without rescuing or over-functioning.

Those skills are rarely taught in leadership development.
Yet they’re exactly what people leaders rely on every day. Most leadership frameworks focus on tools, confidence, or capability.
They assume the problem is effort or skill.

This ALIGN Feedback model starts somewhere else.

The ALIGN Feedback Model begins with learning how to read what’s actually happening, in yourself and in your team, so you can step in earlier, place responsibility more clearly, and stop carrying the emotional load that isn’t yours to hold.

Not by caring less, but by leading with clearer judgment.

What you will walk away with

Not just what to say, but how to say it
You’ll learn how to hold honesty and care in the same conversation.

Relational, not robotic, conversation techniques
Feedback becomes human, grounded, and easier to give.

Conversations built for real workplaces
Messy situations, emotional responses, competing priorities, this is designed for all of it.

From preparation to culture
Plan the conversation, have it well, reflect on it, then build it into how your team operates.

WHAT YOU GET

• 19 interactive phases

  All five ALIGN steps, fully guided

• Real workplace scenarios

  Practise before you're in the moment

• Knowledge & application quiz

• 2 questions to lock in your learning

• 90–120 minutes

  Self-paced, digital, mobile-friendly

• Reflection activities

  Built into every phase

Tell me more!

EVERYTHING YOU GET

• 53-page Guide & Workbook: Full ALIGN walkthrough, step by step

• Conversation Planner: Plan before you walk into the room

  Script Builder: Draft the exact words in advance

• Reflective Question Prompts: Stay curious, not combative

• Reflective Leader Worksheet: Learn from every conversation

• Feedback Culture Checklist: Build a team that welcomes honesty

PLUS: Bonus Resource Included

When you purchase The ALIGN Feedback Toolkit, you also receive

• The Conflict Intelligence Guide
  The guide helps you understand and work with the emotions that show up in feedback conversations.
  So you can stay steady, reduce tension, and keep the conversation constructive.

THE ONLINE MODULE

PRICE & PURCHASE

The ALIGN Feeback Bundle

(includes guide, learning module & supporting tools).

$ 65.00 AUD

limited time only price

Instant digital download (PDF) and online module access.

If you’re ready to stop overthinking feedback and start leading it with clarity and confidence, ALIGN gives you exactly what you need.

Practical, relational, and built for real conversations, not perfect ones.

Get the ALIGN Feedback Bundle and start changing how your conversations land.

The invitation

ALIGN transformed my approach to feedback, making it constructive and less intimidating for everyone involved.

Lara L, Team Leader CSO

Integrating ALIGN into our employee 1:1 meetings has truly connected us and improved our team culture. I now coach our new leaders to provide feedback with ALIGN. It's a safe and effective model.

Rachel W. HR Manager

★★★★★

★★★★★

Feedback from managers

ALIGN FEEDBACK FAQs

Is this only for managers?

No, ALIGN is for anyone who needs to have honest, constructive conversations at work.
Managers, team leads, and individual contributors all use it to communicate clearly while maintaining strong relationships.

How is this different from other feedback models?

Most models focus on what to say and keeping things neutral.
ALIGN combines clear structure with relational micro-skills, so your feedback actually lands and leads to change.

How long does it take to complete?

The full bundle takes around 120 minutes but is designed to be fully self-paced.
You can move through it in one go or break it into shorter sessions that fit your schedule.

Will I actually use this after the course?

Yes, that’s exactly what it’s designed for.
The toolkit gives you practical guides, planners, and scripts so you can apply ALIGN immediately in real conversations.

How quickly will I see a difference?

Many leaders notice shifts quickly, often in how they approach conversations, decisions, and boundaries.

You will be able to start using the ALIGN model straight away, giving you more confidence to tackle the hard conversations. The impact grows as the micro-skills are practised and embedded over time.

collabbWAY was created to help leaders handle the moments that actually matter, the conversations, tensions, and decisions that shape how people experience work every day.

Our work is grounded in relational leadership and the micro-skills that sit underneath it. Not theory for a training room, but practical behaviours leaders can use in real time, especially when things feel messy, emotional, or high-pressure.

I created ALIGN because I kept seeing the same pattern.

Smart, capable leaders who knew feedback mattered, but still avoided it, overthought it, or walked away from conversations feeling like it didn’t land. Not because they didn’t care.
But because they were trying to follow models that didn’t match real human conversations.

They were told to remove emotion. To stick to facts. To follow a structure that sounded good on paper but felt awkward in practice. And it left them stuck.

Either too soft and unclear, or too blunt and disconnected.

ALIGN was built to close that gap.

To give leaders a clear structure and the relational skills to use it well. To help them stay steady, read the moment, and hold both honesty and care in the same conversation.

Because feedback shouldn’t feel like something you brace for.

It should feel like part of how you lead.

ABOUT COLLABBWAY